Shipping & returns.
Orders made before 17:00, will be shipped within two working days with PostNL (NL).
All orders will be shipped with PostNL. Use the track&trace system to follow a shipment. Track a PostNL shipment here.
If the address you provided is incorrect, please send us a message as soon as possible. Maybe it can still be fixed.
The best option if you live in Nijmegen and you have seen enough vans driving around with packages. Send a message and you can pick up your item whenever it fits.
It is possible to return ordered products. You can do this by bringing the product back or by sending it in. Keep in mind the following:
- A product must be returned within 14 days after receipt. In any case, always send a message in advance.
- In the context of save the planet, the costs of returning the product are for your own account.
- Refunding a returned order can take up to 5 working days. Probably sooner, however, we depend on the bank.
More information about returns can be found in the terms and conditions.